Jackie Edwards is an editor and writer, but prior to this, she worked as an HR Manager for a small finance company, a role which was complex and at times stressful. One of the most important parts of working in HR is the ability to listen to people’s needs and take care of any problems they may have on a daily basis in the workplace. It’s a huge responsibility to juggle and one that needs a lot of forethought and care. When Jacky left HR and turned to writing, she decided to put together pieces relating to the world of management and business, and recently she's been researching and editing this guide to how to become a better listener as a manager. Read more here.